Wyla Store Policy
Return & Refund Policy
Last updated: [insert date] · Effective immediately
Return Window
30 Days
Store Credit
Full Value
Sale Items
No Returns
Bank Refund Fee
20% + Shipping
1
Overview
At Wyla, we want you to be genuinely happy with your handwoven hemp bag. We offer a 30-day return window from the date of delivery. Different refund methods carry different terms, so please read this policy before initiating a return.
Important: refunds to your bank or card carry a 20% restocking fee plus original shipping. Choosing store credit gives you the full product value with no deductions.
2
Eligibility for Returns
We accept change-of-mind returns when:
- Returned within 30 days of delivery
- Item is unused and in its original condition
- All original tags are attached
- Item is in its original packaging
- Proof of purchase is provided
We do not accept change-of-mind returns for:
- Sale or discounted items (final sale)
- Items returned after the 30-day window
- Items that have been used, marked, or altered
- Items without original tags or packaging
3
Ordered the Wrong Colour
If you ordered the wrong colourway by mistake, we can't accept it as a standard return — but as a goodwill gesture:
Goodwill offer: we'll give you a 50% discount on a new order in the correct colour. Email [insert support email] with your order number for a personalised code.
4
Refund Options
| Refund type | What you receive | Deductions |
|---|---|---|
| Store credit | Full product value | None — postage only |
| Bank / card refund | Original payment method | 20% fee + shipping |
| Exchange | Replacement item | Return shipping only |
| Sale item | Not available | N/A |
5
Fee Structure — Worked Example
Example: order total $50.00 + $10.00 shipping
🎁 Store credit: $50.00 — no deductions on product value.
🏦 Bank refund: $50.00 − 20% fee ($10.00) − shipping ($10.00) = $30.00 back.
🏦 Bank refund: $50.00 − 20% fee ($10.00) − shipping ($10.00) = $30.00 back.
6
How to Start a Return
- Contact us first. Email [insert support email] within 30 days with your order number and reason for return.
- Wait for authorisation. We'll respond within [insert number] business days with instructions.
- Pack and ship. Use original packaging where possible, and include your order number on the parcel.
- Inspection. We inspect returns within [insert number] business days of receipt.
- Refund issued. Once approved, you'll be notified by email.
7
Faulty, Damaged, or Incorrect Items
None of the fees above apply here. Contact us within 7 days of delivery with photos. We'll cover return shipping in full, and you choose a repair, replacement, refund, or store credit — no restocking fee.
8
Sale Items
Discounted items are final sale and not eligible for change-of-mind return, except where genuinely faulty.
9
Return Shipping & Where This Applies
For change-of-mind returns, you're responsible for return shipping — we recommend a tracked service. This policy applies to orders shipped within Australia.
10
Processing Timeframes
| Stage | Estimated timeframe |
|---|---|
| Return request response | [insert number] business days |
| Item inspection | [insert number] business days |
| Store credit issued | [insert number] business days |
| Bank / card refund | 5–10 business days |
11
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement, repair, or refund for faulty goods — the restocking fee and sale-item rules above apply only to change-of-mind returns, never to genuine faults.